Member Experience & Security Associate

BJ's Wholesale Club, Inc.; Wyckoff Mills (NJ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous PTO

Health benefits

401(k) with company match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club is seeking team members to deliver exceptional service while protecting merchandise and maintaining security protocols. You will greet members, resolve concerns, and support club policies to ensure a safe, positive shopping environment.

Role requires adherence to BEST standards, accurate receipt checks, and vigilant monitoring of entry/exit. Training and ongoing development are provided, with weekly pay and comprehensive benefits.

Qualifications

• Strong interpersonal skills and attention to detail.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.

Responsibilities

• Delivers superior member service, greeting, assisting, and thanking members promptly.
• Resolves member concerns courteously and escalates when needed.
• Maintains merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder per AP standards.
• Follows BEST procedures: cross-check receipts and verify high-dollar items.
• Monitors EAS alarms and responds per established procedures.
• Maintains safety standards for members and team members.

Job description

BJ’s Wholesale Club is seeking team members to deliver exceptional service while protecting merchandise and maintaining security protocols. You will greet members, resolve concerns, and support club policies to ensure a safe, positive shopping environment.

Role requires adherence to BEST standards, accurate receipt checks, and vigilant monitoring of entry/exit. Training and ongoing development are provided, with weekly pay and comprehensive benefits.