Member Experience Champion

BJ's Wholesale Club, Inc.; Jacksonville (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Generous PTO

Flexible health benefits

401(k) plan

Employee stock purchase plan

Job summary

BJ’s Wholesale Club is seeking a team member to perform merchandise protection, monitor entrances and exits, and deliver superior member service. You will help uphold club policies and ensure a safe, welcoming environment for members and associates.

This role emphasizes teamwork, accuracy, and adherence to GOLD standards (Greet, Anticipate, Appreciate). Regular attendance is required, and starting pay begins at $16.25 per hour, with benefits and growth opportunities.

Qualifications

• Strong interpersonal skills and attention to detail.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• Age requirements vary by state.

Responsibilities

• Deliver superior member service, greeting and assisting members promptly and professionally.
• Resolve member concerns courteously and escalate when needed.
• Maintain merchandise protection procedures and shrink alert protocols.
• Audit procedures and ensure policy adherence across the club.
• Support safety and positive environment for members and team members.

Skills

Interpersonal skills

Basic math

Smart handheld device

Training & certification

6 months tenure

Age requirement

Job description

BJ’s Wholesale Club is seeking a team member to perform merchandise protection, monitor entrances and exits, and deliver superior member service. You will help uphold club policies and ensure a safe, welcoming environment for members and associates.

This role emphasizes teamwork, accuracy, and adherence to GOLD standards (Greet, Anticipate, Appreciate). Regular attendance is required, and starting pay begins at $16.25 per hour, with benefits and growth opportunities.