Member Experience & Service Specialist

BJ's Wholesale Club, Inc.; Pennsylvania; On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Health Benefits options

401(k) with company match

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club, Inc. is seeking team members for merchandise protection, customer service, and safety-focused roles. You will monitor entrances, assist members, and uphold club standards while working with a collaborative team.

Responsibilities include enforcing policies, maintaining security checks, and supporting services like Express Pay and curbside delivery. A positive attitude and reliability are essential to thrive in a fast-paced environment.

Qualifications

• Must be available to work Mondays and Saturdays
• Strong interpersonal skills and attention to detail required
• Ability to perform basic math and operate a handheld device during duties

Responsibilities

• Deliver superior member service with a friendly and professional approach
• Monitor entrance/exit and enforce club policies
• Audit and maintain merchandise protection procedures and shrink alert protocols
• Assist with Express Pay, curbside, and same-day delivery processes
• Ensure safety standards and uphold Gold club standards daily
• Support team with accurate execution and collaboration

Skills

Strong interpersonal skills

Attention to detail

Basic math skills

Ability to use a smart handheld device

Job description

BJ’s Wholesale Club, Inc. is seeking team members for merchandise protection, customer service, and safety-focused roles. You will monitor entrances, assist members, and uphold club standards while working with a collaborative team.

Responsibilities include enforcing policies, maintaining security checks, and supporting services like Express Pay and curbside delivery. A positive attitude and reliability are essential to thrive in a fast-paced environment.