Member Experience & Front-Door Security

BJ's Wholesale Club, Inc.; Southern Pines (NC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club, Inc. is seeking a team member to support merchandise protection procedures, monitor entrance and exit activity, and provide outstanding service to members.

You will help resolve member concerns, enforce club policies, and work with a team to maintain a safe, positive environment while upholding company standards and procedures. This role emphasizes speed, accuracy, and collaborative teamwork.

Qualifications

• Strong interpersonal skills and attention to detail are required.
• Basic math skills are preferred.
• Ability to use a smart handheld device is required.

Responsibilities

• Delivers superior member service in a prompt, friendly, professional manner.
• Resolves member concerns in a courteous, timely manner and escalates when needed.
• Maintains merchandise protection procedures and shrink alert protocols.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery per procedures.
• Inspects bags and entry/exit procedures to ensure security and safety.
• Maintains safety for members and team members and supports club policies.

Skills

Strong interpersonal skills

Attention to detail

Basic math skills

Smart handheld device usage

Job description

BJ’s Wholesale Club, Inc. is seeking a team member to support merchandise protection procedures, monitor entrance and exit activity, and provide outstanding service to members.

You will help resolve member concerns, enforce club policies, and work with a team to maintain a safe, positive environment while upholding company standards and procedures. This role emphasizes speed, accuracy, and collaborative teamwork.