Member Experience Associate | Fast, Friendly Service

BJ's Wholesale Club; Town of Monroe (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Daily pay

Free memberships

Paid time off

Health benefits

401(k) match

Stock purchase plan

Job summary

BJ's Wholesale Club is seeking a team member to deliver superior member service, monitor entrance/exit activity, and uphold club policies. You will contribute to a safe, friendly environment and help members with their needs.

The role emphasizes adherence to merchandise protection procedures, effective issue resolution, and collaboration with team members to maintain high standards and service quality.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.

Responsibilities

• Delivers superior member service with greeting and assistance.
• Maintains merchandise protection procedures and shrink alert protocols.
• Reviews AP Alert Binder per AP standards.
• Follow BEST procedures including cross-checking receipts and resolving discrepancies.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery.
• Inspect bags and items leaving the building.
• Ensure safety standards for members and team members.
• Attend to issues and report to management as needed.
• Maintain club policies and procedures.
• Regular, predictable attendance is essential.

Skills

Interpersonal skills

Attention to detail

Basic math

Handheld device use

Job description

BJ's Wholesale Club is seeking a team member to deliver superior member service, monitor entrance/exit activity, and uphold club policies. You will contribute to a safe, friendly environment and help members with their needs.

The role emphasizes adherence to merchandise protection procedures, effective issue resolution, and collaboration with team members to maintain high standards and service quality.