Member Experience Representative

Charter Fitness; Crest Hill (IL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free gym membership

Employee discounts

Motivating team atmosphere

Advancement opportunities

Job summary

Charter Fitness in Crest Hill, IL is seeking a Member Experience Representative to be the first and last point of contact for members, greeting them, checking in, answering questions, and supporting management.

You will handle sales transactions, keep the front desk organized, and maintain a clean, friendly gym environment. The role offers opportunities to grow with the company and contribute to member satisfaction.

Qualifications

• Greeting members and assisting at the front desk.
• Handling sale transactions at the point of sale.
• Maintaining front desk organization and cleanliness.

Responsibilities

• Greet all members as they enter and exit the facility.
• Assist with sale transactions and member inquiries.
• Convey information to members or direct to the appropriate staff member.
• Keep the front desk area neat and organized.
• Assist with facility maintenance and stocking restrooms as needed.

Skills

Customer service

Job description

Position:Member Experience Representative

Location: Crest Hill, IL

Job Id:217

# of Openings:0

Charter Fitness prides itself on being different from the typical expensive and intimidating gym center; we offer a comfortable workout environment, state-of-the-art equipment, and total convenience – for less!

Build a rewarding career while helping others achieve their fitness goals! Charter Fitness exists to provide our communities the very best value in fitness, in the quickest and most convenient way possible. We are dedicated to providing our members a place to experience a healthy lifestyle through support of our dedicated, knowledgeable staff, quality equipment, and a clean, comfortable atmosphere.

The Member Experience Representative is the first and last point of contact when members enter and leave the facility. They are responsible for greeting all members, checking-in members, answering questions, cleaning, and assisting managers with selling memberships.

What we offer

• Free gym membership and employee discounts
• Motivating team atmosphere and support system
• Significant company growth and advancement opportunities

Responsibilities

• Greet all members
• Assist with sale transactions
• Convey information to members and/or direct the situation to the appropriate person.
• Sign in members accurately
• Add and update information in specialized software programs
• Keep the front desk area organized and neat
• Assist with maintenance of facility
• Arrange equipment, weights or mats appropriately
• Maintenance and stock restrooms as necessary
• Maintain a high level of customer service when greeting members and answer questions knowledgeably
• Dress appropriately based on Charter Fitness standards