Member Experience Specialist - Free Gym Membership & Growth

Charter Fitness; Countryside (IL); On-site; USD 16,531,000 - 22,042,000; Full time

Benefits offered by this job

Free gym membership

Employee discounts

Motivating team atmosphere

Advancement opportunities

Job summary

Charter Fitness in Countryside, IL seeks a Member Experience Representative to warmly greet members, manage check-ins, and assist with membership sales and information flow. This role is based at our Countryside location and emphasizes top-notch customer service.

You will work at the front desk, support transactions, update member records, and collaborate with the management team to ensure a clean, welcoming environment for every visit.

Qualifications

• Greet all members and assist with inquiries.
• Handle check-ins and membership data entry accurately.
• Provide friendly, helpful service to all visitors.

Responsibilities

• Greet all members.
• Assist with sale transactions.
• Convey information to members or direct to the appropriate person.
• Sign in members accurately.
• Add and update information in specialized software programs.
• Keep the front desk area organized and neat.
• Assist with maintenance of facility.
• Arrange equipment, weights or mats appropriately.
• Maintain restrooms as necessary.
• Maintain a high level of customer service when greeting members and answering questions.

Skills

Greet members

Check-in

Customer service

Sales transactions

Communication

Tools

POS system

Job description

Charter Fitness in Countryside, IL seeks a Member Experience Representative to warmly greet members, manage check-ins, and assist with membership sales and information flow. This role is based at our Countryside location and emphasizes top-notch customer service.

You will work at the front desk, support transactions, update member records, and collaborate with the management team to ensure a clean, welcoming environment for every visit.