Member Experience Representative

Charter Fitness; Countryside (IL); On-site; USD 16,531,000 - 22,042,000; Full time

Benefits offered by this job

Free gym membership

Employee discounts

Motivating team atmosphere

Advancement opportunities

Job summary

Charter Fitness in Countryside, IL seeks a Member Experience Representative to warmly greet members, manage check-ins, and assist with membership sales and information flow. This role is based at our Countryside location and emphasizes top-notch customer service.

You will work at the front desk, support transactions, update member records, and collaborate with the management team to ensure a clean, welcoming environment for every visit.

Qualifications

• Greet all members and assist with inquiries.
• Handle check-ins and membership data entry accurately.
• Provide friendly, helpful service to all visitors.

Responsibilities

• Greet all members.
• Assist with sale transactions.
• Convey information to members or direct to the appropriate person.
• Sign in members accurately.
• Add and update information in specialized software programs.
• Keep the front desk area organized and neat.
• Assist with maintenance of facility.
• Arrange equipment, weights or mats appropriately.
• Maintain restrooms as necessary.
• Maintain a high level of customer service when greeting members and answering questions.

Skills

Greet members

Check-in

Customer service

Sales transactions

Communication

Tools

POS system

Job description

Position: Member Experience Representative

Location: Countryside, IL

Job Id: 275

# of Openings: 0

CFX prides itself on being different from the typical expensive and intimidating gym center; we offer a comfortable workout environment, state-of-the-art equipment, and total convenience - for less!

Build a rewarding career while helping others achieve their fitness goals! CFX exists to provide our communities the very best value in fitness, in the quickest and most convenient way possible. We are dedicated to providing our members a place to experience a healthy lifestyle through support of our dedicated, knowledgeable staff, quality equipment, and a clean, comfortable atmosphere.

The Member Experience Representative is the first and last point of contact when members enter and leave the facility. They are responsible for greeting all members, checking-in members, answering questions, cleaning, and assisting managers with selling memberships.

What we offer:

• Free gym membership and employee discounts
• Motivating team atmosphere and support system
• Significant company growth and advancement opportunities

Responsibilities:

• Greet all members
• Assist with sale transactions
• Convey information to members and/or direct the situation to the appropriate person.
• Sign in members accurately
• Add and update information in specialized software programs
• Keep the front desk area organized and neat
• Assist with maintenance of facility
• Arrange equipment, weights or mats appropriately
• Maintenance and stock restrooms as necessary
• Maintain a high level of customer service when greeting members and answer questions knowledgeably
• Dress appropriately based on CFX standards