Member Experience Representative

Charter Fitness; Mundelein (IL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free gym membership

Employee discounts

Team atmosphere

Job summary

Charter Fitness is hiring a Member Experience Representative in Mundelein, IL. You will be the first and last point of contact for members, greeting them, checking in, answering questions, and assisting managers with memberships.

This role emphasizes delivering friendly service, maintaining a clean front desk, and supporting sales while upholding Charter Fitness standards and a welcoming gym environment.

Qualifications

• Must be friendly and greet members courteously.
• Able to assist with selling memberships and answering questions.
• Strong communication and customer service mindset required.

Responsibilities

• Greet all members as they enter the facility.
• Assist with sale transactions and memberships.
• Convey information to members or direct to the appropriate person.

Skills

Customer service

Sales transactions

Communication

Teamwork

Tools

Membership software

Job description

Position: Member Experience Representative

Location: Mundelein, IL

Job Id: 220

# of Openings: 0

Charter Fitness® Member Experience Representative

Charter Fitness prides itself on being different from the typical expensive and intimidating gym center; we offer a comfortable workout environment, state-of-the-art equipment, and total convenience – for less!

Build a rewarding career while helping others achieve their fitness goals! Charter Fitness exists to provide our communities the very best value in fitness, in the quickest and most convenient way possible. We are dedicated to providing our members a place to experience a healthy lifestyle through support of our dedicated, knowledgeable staff, quality equipment, and a clean, comfortable atmosphere.

The Member Experience Representative is the first and last point of contact when members enter and leave the facility. They are responsible for greeting all members, checking-in members, answering questions, cleaning, and assisting managers with selling memberships.

What we offer:

• Free gym membership and employee discounts
• Motivating team atmosphere and support system
• Significant company growth and advancement opportunities

Responsibilities:

• Greet all members
• Assist with sale transactions
• Convey information to members and/or direct the situation to the appropriate person.
• Sign in members accurately
• Add and update information in specialized software programs
• Keep the front desk area organized and neat
• Assist with maintenance of facility
• Arrange equipment, weights or mats appropriately
• Maintenance and stock restrooms as necessary
• Maintain a high level of customer service when greeting members and answer questions knowledgeably
• Dress appropriately based on Charter Fitness standards