Member Experience Representative

Charter Fitness; Tinley Park (IL); On-site; USD 32,000 - 36,000; Part time

Benefits offered by this job

Free gym membership

Employee discounts

Motivating team atmosphere

Job summary

Charter Fitness in Tinley Park, IL seeks a Member Experience Representative to greet and assist members, process transactions, and support front desk operations. You will ensure a welcoming, clean environment and help with member questions and sign-ins.

The role emphasizes strong customer service, accurate data entry, and teamwork in a busy gym setting with opportunities for growth.

Qualifications

• Greet members and assist with inquiries.
• Process sales transactions accurately and efficiently.
• Convey information to members and escalate when needed.
• Sign in members and update records in software.
• Keep front desk organized and neat, stocked, and clean.
• Assist with facility maintenance and equipment arrangement.
• Provide high level of customer service at all times.
• Dress in accordance with CFX standards.

Responsibilities

• Greet all members as they enter or leave the facility.
• Assist with sale transactions and member sign-ins.
• Convey information and direct questions to the appropriate person.
• Maintain a welcoming, clean front desk area.
• Update member information in specialized software.
• Support maintenance and organization of the facility.

Skills

Customer service

Cash handling

Communication

Team player

Job description

Position: Member Experience Representative

Location: Tinley Park, IL

CFX prides itself on being different from the typical expensive and intimidating gym center; we offer a comfortable workout environment, state-of-the-art equipment, and total convenience – for less!

Build a rewarding career while helping others achieve their fitness goals! CFX exists to provide our communities the very best value in fitness, in the quickest and most convenient way possible. We are dedicated to providing our members a place to experience a healthy lifestyle through support of our dedicated, knowledgeable staff, quality equipment, and a clean, comfortable atmosphere.

The Member Experience Representative is the first and last point of contact when members enter and leave the facility. They are responsible for greeting all members, checking-in members, answering questions, cleaning, and assisting managers with selling memberships.

What we offer:

• Free gym membership and employee discounts
• Motivating team atmosphere and support system
• Significant company growth and advancement opportunities

Responsibilities:

• Greet all members
• Assist with sale transactions
• Convey information to members and/or direct the situation to the appropriate person.
• Sign in members accurately
• Add and update information in specialized software programs
• Keep the front desk area organized and neat
• Assist with maintenance of facility
• Arrange equipment, weights or mats appropriately
• Maintenance and stock restrooms as necessary
• Maintain a high level of customer service when greeting members and answer questions knowledgeably
• Dress appropriately based on CFX standards