Member Experience Rep. ($15/hour starting rate with a guaranteed rate increase within 3 months)

Charter Fitness; Alsip (IL); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Free gym membership

Employee discounts

Team atmosphere and support

Advancement opportunities

Job summary

Charter Fitness is seeking a friendly Member Experience Representative to greet members, check them in, answer questions, and assist with membership sales at the Alsip, IL location. This entry-level role offers a starting rate of $15/hour with a guaranteed raise within 3 months, and includes employee discounts and a team-focused environment.

You will be responsible for maintaining a tidy front desk, updating member information in the system, and supporting managers with daily operations to

Qualifications

• Previous customer service experience preferred.
• Ability to greet members and handle questions.
• Strong communication and teamwork skills.

Responsibilities

• Greet all members and assist at the front desk.
• Assist with sale transactions and membership sign-ups.
• Maintain front desk, restrooms, and lobby area with cleanliness.

Skills

Customer service

Cash handling

Communication skills

Team player

Tools

POS system

Job description

Position: Member Experience Rep. ($15/hour starting rate with a guaranteed rate increase within 3 months)

Location: Alsip, IL

Job Id:277

# of Openings:0

Charter Fitness® Member Experience Representative

Charter Fitness prides itself on being different from the typical expensive and intimidating gym center; we offer a comfortable workout environment, state-of-the‑art equipment, and total convenience – for less!

Build a rewarding career while helping others achieve their fitness goals! Charter Fitness exists to provide our communities the very best value in fitness, in the quickest and most convenient way possible. We are dedicated to providing our members a place to experience a healthy lifestyle through support of our dedicated, knowledgeable staff, quality equipment, and a clean, comfortable atmosphere.

The Member Experience Representative is the first and last point of contact when members enter and leave the facility. They are responsible for greeting all members, checking‑in members, answering questions, cleaning, and assisting managers with selling memberships.

What we offer

• Free gym membership and employee discounts
• Motivating team atmosphere and support system
• Significant company growth and advancement opportunities

Responsibilities

• Greet all members
• Assist with sale transactions
• Convey information to members and/or direct the situation to the appropriate person.
• Sign in members accurately
• Add and update information in specialized software programs
• Keep the front desk area organized and neat
• Assist with maintenance of facility
• Arrange equipment, weights or mats appropriately
• Maintenance and stock restrooms as necessary
• Maintain a high level of customer service when greeting members and answer questions knowledgeably
• Dress appropriately based on Charter Fitness standards