Membership Services Representative - Biddeford Maine

YMCA of Southern Maine; Biddeford (ME); On-site; USD 23,419 - 24,108; Part time

Benefits offered by this job

Free personal membership

Earned Paid Leave

Generous program discounts

Training and advancement opportunities

Job summary

The YMCA of Southern Maine is seeking a Membership Services Representative in Biddeford to provide excellent customer service and build relationships with members. Key responsibilities include serving members, maintaining accurate records, and conveying the YMCA's mission and values.

This position requires a high school diploma and strong communication skills. Benefits include a free personal membership and generous program discounts.

Qualifications

• Demonstrates strong communication skills, including the ability to communicate effectively and respectfully.
• Exercises good judgment and provides excellent customer service.
• Can work with frequent distractions and interruptions.

Responsibilities

• Build positive relationships within the Y that lead to greater awareness of the Y's mission.
• Provide excellent customer service on the phone and in person.
• Maintain accurate data tracking and documentation.

Skills

Strong communication skills

Attention to detail

Education

High school diploma or GED

Job description

Overview

Under the supervision of the Membership Director, the Membership Services Representative builds relationships with members andprovidehelpful,friendlyand professional customer service. Theyare responsible forensuring the membership department conveys the mission, purpose,imageand core values of the YMCA of Southern Maine.

Schedule:

• Monday: 2:30PM - 6:30PM
• Wednesday: 2:30PM - 6:30PM
• Friday: 2:30PM - 6:30PM
• *Shifts and hours are subject to change.

Location: 3 Pomerleau Street Biddeford, Maine 04005 United States

Responsibilities

• Inclusion- Honors the YMCA of Southern Maine’s Promise Statement. Models a commitment to equity and inclusion. Creates a safe environment that helps all feel welcome and respected. Promotes feelings of mutual respect, acceptance, and appreciation.
• Relationship Building– Develop positive, authentic relationships within the Y that lead to greater awareness of the Y’s mission and impact, growth in number of people served, as well as revenue. Greet all members and guests and provide excellent customer service on the phone and in person by providing complete andaccurateinformation to members.Learn current and prospective member’s needs and interests throughappropriate questioningand listening techniqueshighlighthow the Y can meet these needs and interests. Listens and expresses self effectively and with an understanding of the needs of a particular audience.
• Personal Growth– Maintains a high degree of emotional maturity and interpersonal skills and is committed to personal growth and skill acquisition.
• Operations & Safety– Demonstrates clear knowledge and understanding of YMCA of Southern Maine membership policies and procedures by accurately conveying and implementing with members. Is knowledgeable on all programs and membership events. Incorporates YMCA mission and core values in daily interactions with members.
• Data Tracking & Documentation–Maintainsaccurateand consistent data tracking and documentation, asrequired. Registers members into programs including completion of all paperwork, receipt of monies and data input into softwaresystem. Manages all monetary transactions accuratelyincluding:accepting payments, issuing receipts, providingchangeand reconciling cash drawer at completion of shift. Processes all membership transactions effectively and accurately.
• Other duties asrequired.

Qualifications

• Has a high school diploma or GED.
• Demonstratesstrong communicationskills, includinganability to communicate effectively and respectfully.
• Exercises good judgment and provides excellent customer service.
• Paysattention to detail.
• Can work with frequent distractions and interruptions.

Benefits

• Free personal membership
• Earned Paid Leave
• Generous program discounts
• Meaningful assistance programs like mentoring and retirement (403(b) and Y Retirement when eligible)
• Training, certification and advancement opportunities

Posted Salary Range

USD $17.00 - USD $17.50 /Hr.