Member Experience Specialist | Evening Shifts + Benefits

EPIC Fitness Group dba Planet Fitness; Darien (IL); Vor Ort; USD 21.000 - 30.000; Teilzeit

Benefits dieser Stelle

Medical, Dental and Vision insurance

401(k) with employer match

Profit sharing program

Free Black Card Membership

Set Schedule

Zusammenfassung

Planet Fitness is seeking a Customer Service Representative to join our team in Darien, IL. You will provide exceptional member and guest service, help with check-ins, tours, and memberships while maintaining a clean and welcoming club environment.

This role emphasizes strong communication, friendly interaction with callers and guests, and maintaining a high-energy, judgment-free member experience across the club’s services and amenities.

Qualifikationen

• Customer service experience preferred.
• Ability to greet members and guests warmly.
• Strong phone etiquette and communication skills.

Aufgaben

• Greet members and guests, providing exceptional service and making them feel welcomed.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, give tours, sign up new members, and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of the facility, bathrooms, equipment, front desk area and amenities.

Kenntnisse

Customer service

Guest greeting

Phone handling

Jobbeschreibung

Planet Fitness is seeking a Customer Service Representative to join our team in Darien, IL. You will provide exceptional member and guest service, help with check-ins, tours, and memberships while maintaining a clean and welcoming club environment.

This role emphasizes strong communication, friendly interaction with callers and guests, and maintaining a high-energy, judgment-free member experience across the club’s services and amenities.