Member Experience Specialist

Elk Grove Fitness, LLC; Elk Grove (CA); On-site; USD 48,425,000 - 50,145,000; Full time

Job summary

Taymax Group is seeking a Member Services Representative at Planet Fitness in Elk Grove, CA. You will greet members, handle front-desk tasks, tours, and sign-ups while providing a welcoming, high-energy experience in a Judgement Free Zone.

Your role supports club operations, resolves basic member questions, and helps maintain a clean, friendly facility. If you enjoy fitness and customer service, this is a great fit.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system and sign up new members.
• Take tours and assist in calculating rates and monthly payments.
• Assist in counting the drawer and updating member accounts.
• Maintain club cleanliness and support daily duties.

Skills

Customer service

Front desk

Phone handling

Team player

Punctuality

Basic computer skills

Education

High School diploma/GED

Tools

POS system

Job description

Taymax Group is seeking a Member Services Representative at Planet Fitness in Elk Grove, CA. You will greet members, handle front-desk tasks, tours, and sign-ups while providing a welcoming, high-energy experience in a Judgement Free Zone.

Your role supports club operations, resolves basic member questions, and helps maintain a clean, friendly facility. If you enjoy fitness and customer service, this is a great fit.