Member Experience Pro — Help Families Navigate Care

Redirect Health; Phoenix (AZ); On-site; USD 22,964 - 27,552; Full time

Benefits offered by this job

FREE healthcare for entire family

Paid time off and sick time

401(k) access

Job summary

Redirect Health in Phoenix, Arizona, is looking for a Member Experience Operator to support our members' healthcare journeys. You will ensure timely and compassionate care by answering calls and helping navigate the healthcare process. The ideal candidate has at least one year of customer service experience and proficiency in Microsoft Office. Enjoy benefits like free healthcare for you and your family, paid time off, and a 401(k) plan. Join us to make a meaningful difference in family healthcare.

Qualifications

• 1 year of experience in a customer service-related role required.
• 1 year of telephonic customer service with heavy call volume required.
• Proficiency in Microsoft Office applications preferred.

Responsibilities

• Answer calls and texts promptly, manage appointments, and document member interactions.
• Help members navigate care, answer questions, and provide follow-ups.
• Collaborate with care coordination and clinical teams to ensure smooth transitions.

Skills

Customer service expertise

Problem-solving

Attention to detail

Compassionate care

Bilingual (Spanish/English)

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Electronic Medical Record system

Job description

Redirect Health in Phoenix, Arizona, is looking for a Member Experience Operator to support our members' healthcare journeys. You will ensure timely and compassionate care by answering calls and helping navigate the healthcare process. The ideal candidate has at least one year of customer service experience and proficiency in Microsoft Office. Enjoy benefits like free healthcare for you and your family, paid time off, and a 401(k) plan. Join us to make a meaningful difference in family healthcare.