Member Experience Advocate (Healthcare Support)

Redirect Health Inc; Phoenix (AZ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Free health coverage for you and your?

Dental & Vision insurance

Paid time off

401(k) plan

Mission-driven team

Job summary

Redirect Health is hiring a Member Experience Operator in Phoenix, AZ to ensure members feel supported and confident as they navigate care. You will answer calls and texts, manage appointments, document interactions, and collaborate with clinical teams to hand off and follow up as needed.

Ideal candidates have at least 1 year in customer service and telephonic support, with bilingual Spanish/English as a plus; a High School Diploma or GED is required.

Qualifications

• 1 year of experience in a customer service role.
• 1 year of telephonic customer service with high call volume.
• Proficiency with MS Word, MS Excel, and an Electronic Medical Record (EMR) system preferred.
• Bilingual Spanish/English highly desired.
• High School Diploma or GED is required.
• Commitment to compassionate, team-centered care.

Responsibilities

• Own: promptly answering incoming calls and texts, managing appointments, and documenting member interactions accurately.
• Support: members by helping them navigate care, answering questions, and following up so nothing falls through the cracks.
• Collaborate with care coordination, clinical teams, and other internal partners to ensure smooth handoffs and next steps.
• Improve: member experience, response times, and care navigation through attention to detail and process awareness.
• Advocate for: members by starting with 'Yes, we can help you' and raising your hand when something isn’t working.

Skills

Customer service

Telephone support

Bilingual: Spanish/English

Education

High School Diploma or GED

Tools

MS Word

MS Excel

EMR system

Job description

Redirect Health is hiring a Member Experience Operator in Phoenix, AZ to ensure members feel supported and confident as they navigate care. You will answer calls and texts, manage appointments, document interactions, and collaborate with clinical teams to hand off and follow up as needed.

Ideal candidates have at least 1 year in customer service and telephonic support, with bilingual Spanish/English as a plus; a High School Diploma or GED is required.