Member Experience Advisor

Serenity Healthcare; Alpharetta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

90% employer-paid medical coverage

401(k) retirement plan

10 PTO days to start

Job summary

A healthcare technology company in Alpharetta, GA, is seeking a full-time member guide to provide support to clients through their options with clarity and patience. Candidates should have over 2 years of customer service experience in environments that prioritize high-quality interactions. Responsibilities include coordinating internal team handoffs, maintaining accurate records, and following up with members. This role offers a condensed work week with competitive pay and substantial benefits.

Qualifications

• 2+ years of customer-facing experience in hospitality or premium service environments.
• Ability to manage high volume of interactions without compromising quality.
• Skilled in clear, calm communication even in complex situations.

Responsibilities

• Guide members through their available options with clarity and patience.
• Coordinate handoffs between internal teams to ensure seamless member experience.
• Maintain detailed, accurate records after every interaction.

Skills

Active listening skills

Detail-oriented

Communication skills

Trust-building

Organizational skills

Job description

A healthcare technology company in Alpharetta, GA, is seeking a full-time member guide to provide support to clients through their options with clarity and patience. Candidates should have over 2 years of customer service experience in environments that prioritize high-quality interactions. Responsibilities include coordinating internal team handoffs, maintaining accurate records, and following up with members. This role offers a condensed work week with competitive pay and substantial benefits.