Member Experience Pro — Front Desk with PTO & Benefits

Planet Fitness - Excel Fitness; Killeen (TX); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

MyFlexPay

Planet Fitness Black Card Membership

Employee Assistance Program (EAP)

Paid Time Off

Paid Parental Leave

Health Insurance Benefits

Job summary

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, seeks a front desk teammate to deliver exceptional member experiences and maintain a pristine club environment. You will check members in, tour prospective members, and assist with new sign-ups, while updating accounts and addressing questions promptly.

Role emphasizes reliability, diplomacy, and strong customer service. The position starts at the front desk with opportunities for growth into management tracks as the club

Qualifications

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Skills

Customer service

Positive attitude

Punctuality

Diplomacy

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, seeks a front desk teammate to deliver exceptional member experiences and maintain a pristine club environment. You will check members in, tour prospective members, and assist with new sign-ups, while updating accounts and addressing questions promptly.

Role emphasizes reliability, diplomacy, and strong customer service. The position starts at the front desk with opportunities for growth into management tracks as the club