Front Desk Member Services Pro — Free Gym & PTO

Planet Fitness; Waco (TX); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

Health Insurance Benefits

Free Black Card Membership

Paid Time Off (PTO)

Paid Parental Leave

Employee Assistance Program (EAP)

MyFlexPay financial wellness

Job summary

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, seeks team players to deliver exceptional member experiences at the front desk. Roles involve sign-ups, tours, and account updates in a fast-paced gym environment.

Starting from a customer-facing position with clear growth paths to GM, Regional Manager, and beyond, the team emphasizes reliability, safety, and cleanliness in line with Planet Fitness standards.

Qualifications

• High School diploma or GED required.
• Must be 18 years of age or older.
• Customer service background preferred.
• Stand/walk continually and occasionally lift up to 50 lbs.
• Adherence to safety protocols including masking as required.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist with sign-up.
• Assist with updates to member accounts.
• Respond to member questions professionally and escalate as needed.
• Perform detailed cleaning in all areas of the facility.
• Maintain high standards of cleanliness and safety.

Skills

Customer service

Punctuality

Teamwork

Professional communication

Attention to cleanliness

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX, seeks team players to deliver exceptional member experiences at the front desk. Roles involve sign-ups, tours, and account updates in a fast-paced gym environment.

Starting from a customer-facing position with clear growth paths to GM, Regional Manager, and beyond, the team emphasizes reliability, safety, and cleanliness in line with Planet Fitness standards.