Front Desk Wellness Concierge

VASA Fitness; Wisconsin; On-site; USD 28,930,000 - 44,083,000; Full time

Benefits offered by this job

Two gym memberships

Discounted personal training

401(k) options

Employee Assistance Program – free/low

Paid time off

Medical/Dental/Vision

Paid parental leave

Job summary

VASA Fitness is looking for a Member Experience Specialist to greet members at the front desk, create personal connections, and guide guests on memberships, upgrades, and personal training options. You’ll help keep the club clean and organized, making every visit feel like home.

The role emphasizes strong communication, multi-tasking, and a customer-service mindset, with commission eligibility and a supportive team environment. Experience in fitness or sales is preferred.

Qualifications

• Strong communication skills and a professional approach.
• Comfortable multi-tasking and working independently.
• 1+ year of customer service, membership sales preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Bilingual skills or CPR certification are a plus.

Responsibilities

• Greet members as the first friendly face at the front desk and set a welcoming tone.
• Guide members on memberships, upgrades, and personal training options.
• Keep the club clean and organized to make VASA feel like home.
• Sell memberships and personal training through confident conversations and tours.
• Address member needs quickly with helpful solutions.

Skills

Strong communication

Multi-tasking

Independent work

Customer service

Membership sales

CPR / Bilingual plus

Job description

VASA Fitness is looking for a Member Experience Specialist to greet members at the front desk, create personal connections, and guide guests on memberships, upgrades, and personal training options. You’ll help keep the club clean and organized, making every visit feel like home.

The role emphasizes strong communication, multi-tasking, and a customer-service mindset, with commission eligibility and a supportive team environment. Experience in fitness or sales is preferred.