Member Experience Specialist

vasafitnessexternalcareers; Northbrook (IL); On-site; USD 31,000 - 52,000; Full time

Benefits offered by this job

Gym memberships

Paid time off

Medical/Dental/Vision

401(k)

Parental leave

EAP

Career growth

Uncapped commission

Job summary

VASA Fitness in Northbrook, IL is hiring a Member Experience Specialist to greet members, build personal connections, and keep the club welcoming. You’ll guide members through memberships, upgrades, and personal training options, and help create uplifting experiences.

This role emphasizes strong communication, independent multi-tasking, and a passion for health and fitness. Competitive base pay with uncapped commission, plus benefits and growth opportunities.

Qualifications

• Strong communication and professional approach.
• Comfortable multi-tasking and working independently.
• 1+ year of customer service; membership sales preferred.
• Interest in health, wellness and fitness.
• Ability to pass a background check.
• Bilingual skills or CPR certification are a plus.

Responsibilities

• Greet members warmly and set the tone at the front desk.
• Guide members on memberships, upgrades, and personal training options.
• Keep the club clean, organized and welcoming for all.
• Support member journeys with confident conversations and tours.
• Ensure high-quality member experiences and timely solutions.

Skills

Strong communication

Customer service

Membership sales

Bilingual skills

CPR certification

Job description

At VASA Fitness, we're more than a gym--we're a community built on unity, passion, love, integrity, fun, and trust. We create UPLIFTing experiences for everyone through inclusive, accessible, and on-trend fitness. VASA is a place where lives are changed through authentic connections, growth, and support--for both members and team members.

HOW WILL YOU CHANGE LIVES?

As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit. By greeting members warmly, creating personal connections, and keeping the club clean and organized, you make VASA feel like home. You'll also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options. Every interaction you have helps members feel valued, motivated, and excited to come back--changing lives one visit at a time.

WHAT'S IN IT FOR YOU?

When you join VASA, you'll find more than a job--you'll find a place to belong. Our people believe in our mission, are hard-working, have high standards, and give energy to others.

• COMPENSATION: Base rate of $15.00 per hour + commission with no cap!
• EARNING POTENTIAL:Top performers can earnover $32,000+ annually through wages and uncapped commission
• SCHEDULE: Opening 3:45am-noon, mid shift 10am-7pm, closing 4pm-12am
• Wellness is a priority! All employees receive two complimentary gym memberships--one for you and one to share--plus discounted personal training sessions
• All employees are eligible to participate in 401(k) options, and the Employee Assistance Program -- FREE therapy, financial advising, legal advice, and more.
• 30+ hours/week: Paid Time Off, Medical / Dental / Vision benefits, and Paid Parental Leave
• CAREER GROWTH: Clear advancement opportunities into leadership and management positions with earning potential of $75.000+ annually

WHAT WE'RE LOOKING FOR:

• Strong communication skills and a professional approach
• Comfortable multi-tasking and working independently
• 1+ year of customer service, membership sales preferred
• Interest in health, wellness, and fitness
• Ability to pass a background check
• Bilingual skills or CPR certification are a plus

WHAT DOES SUCCESS LOOK LIKE?

• Guests and members feel welcomed with a smile and eye contact
• Memberships, upgrades, and personal training sales are achieved through confident conversations and tours
• Taking ownership to keep every area of the club clean (including bathrooms, front desk area, etc.), organized, and inviting
• Member needs are addressed quickly with helpful solutions
• Feedback is shared with leadership and used to improve the member experience

We are proud to be a 'Great Place to Work' certified company!

4125 E Dundee Road, Northbrook, Illinois 60062