Welcoming Front Desk Member Experience Pro (Commission)

vasafitnessexternalcareers; Menasha (WI); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Two gym memberships

401(k) options

Paid time off

Employee assistance program

Job summary

VASA Fitness is seeking a Member Experience Specialist at our Menasha, WI location. The role centers on greeting members, guiding them through memberships and training options, and maintaining a clean, inviting club environment.

You will engage with guests to foster lasting relationships, upsell memberships and services, and ensure a positive member experience. This role emphasizes friendly, proactive service and teamwork.

Qualifications

• Strong communication skills and a professional approach.
• 1+ year of customer service, membership sales preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Bilingual skills are a plus or CPR certification is advantageous.

Responsibilities

• Greet members warmly and create personal connections at the front desk.
• Guide members on memberships, upgrades, and personal training options.
• Keep the club clean and organized to create a welcoming environment.
• Lead tours and conversations to drive memberships and services.
• Address member needs with helpful solutions and prompt follow-up.

Skills

Strong communication

Professional demeanor

Multitasking

Independent work

Tools

CPR certification

Job description

VASA Fitness is seeking a Member Experience Specialist at our Menasha, WI location. The role centers on greeting members, guiding them through memberships and training options, and maintaining a clean, inviting club environment.

You will engage with guests to foster lasting relationships, upsell memberships and services, and ensure a positive member experience. This role emphasizes friendly, proactive service and teamwork.