Member Experience Pro (Floater) – Part Time

Planet Fitness - Fitton Clubs; South Salt Lake (UT); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Flexible schedule

Job summary

Planet Fitness - Fitton Clubs is seeking a Part Time Member Services Representative (Floater) to welcome members and guests, process memberships and payments, and support club operations. This role emphasizes friendly service, accuracy in transactions, and a positive, clean environment within the Judgement Free Zone.

This on-site position requires CPR/AED and tanning certifications, a reliable schedule with minimum 16 hours per month, and the ability to train and advance within the club.

Qualifications

• Must be 18 years of age or older.
• Ability to work onsite, this is not a remote position.
• Upbeat, professional and positive attitude and strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.

Responsibilities

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.

Skills

Customer service

Communication

Bilingual English/Spanish

Dependability

On-site work

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness - Fitton Clubs is seeking a Part Time Member Services Representative (Floater) to welcome members and guests, process memberships and payments, and support club operations. This role emphasizes friendly service, accuracy in transactions, and a positive, clean environment within the Judgement Free Zone.

This on-site position requires CPR/AED and tanning certifications, a reliable schedule with minimum 16 hours per month, and the ability to train and advance within the club.