Member Services Pro — Flexible Part-Time, Growth & PTO

Planet Fitness - Fitton Clubs; Springfield (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Flexible schedule

Job summary

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Rep (Floater) for part-time hours. You will be the first point of contact for members and guests, handling inquiries, registrations, and payments, while upholding a friendly, Judgement Free Zone.

This on-site role requires excellent customer service, basic sales and tour skills, and the ability to work day and evening shifts. CPR/AED and tanning certifications are required within the specified timeframes.

Qualifications

• Must be 18 years or older
• Must be able to work onsite, this is not a remote position
• Commitment to cleanliness and creating a positive member experience
• Ability to learn and apply company cleaning practices, policies, and procedures
• Obtain and maintain CPR/AED Certification within required timeframes
• Obtain Tanning Certification within company required timeframes

Responsibilities

• Greet members and guests in a friendly, professional manner
• Assist with sign-ups, billing questions, and account inquiries
• Process memberships, cancellations and payments accurately
• Answer phones professionally and efficiently
• Maintain cleanliness and organization of front desk and club areas
• Provide information about memberships and amenities to prospective members

Skills

Customer service

Communication

Punctuality

Onsite work

Professionalism

Education

High school diploma or equivalent

Job description

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Rep (Floater) for part-time hours. You will be the first point of contact for members and guests, handling inquiries, registrations, and payments, while upholding a friendly, Judgement Free Zone.

This on-site role requires excellent customer service, basic sales and tour skills, and the ability to work day and evening shifts. CPR/AED and tanning certifications are required within the specified timeframes.