Member Experience Advisor

TDECU; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Texas Dow Employees Credit Union in Houston, TX is seeking a Member Center Specialist to build and maintain relationships, provide solutions via the credit union’s sales and service processes, and educate members on digital banking tools.

Responsibilities include opening accounts, processing loan applications, cross-selling products, and resolving member inquiries with a high level of service. Weekend availability is required as part of core hours.

Qualifications

• High School Diploma or equivalent required. Additional training in banking is preferred.
• 1-3 years of experience preferred; customer service experience is required.
• Experience in banking is preferred.
• Strong interpersonal and written communication skills are essential.

Responsibilities

• Open and maintain deposit accounts (savings, checking, CDs).
• Complete loan and new account applications, loan interviewing and funding.
• Cross-sell products (checking, savings, loans, credit cards) and refer to insurance/investments.
• Troubleshoot member inquiries with timely, friendly service and escalate as needed.
• Educate members on digital banking solutions (mobile, online, ATM).
• Meet outbound outreach targets and participate in community activities.

Skills

Customer service

Interpersonal communication

Attention to detail

Problem solving

Education

High School Diploma or equivalent

Tools

Core banking systems

Online banking platforms

Job description

Texas Dow Employees Credit Union in Houston, TX is seeking a Member Center Specialist to build and maintain relationships, provide solutions via the credit union’s sales and service processes, and educate members on digital banking tools.

Responsibilities include opening accounts, processing loan applications, cross-selling products, and resolving member inquiries with a high level of service. Weekend availability is required as part of core hours.