Member Experience & Operations Specialist

Elevation Golf; Urbandale (IA); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Elevation Golf Club is seeking a personable Member Experience & Operations Associate for nights and weekends in Urbandale, IA. The role centers on delivering outstanding customer service at the front desk and supporting daily club operations.

You will assist members with check-ins and TrackMan bookings, maintain clean facilities, and help with events, leagues, and member communications. Golf or fitness interest is a plus.

Qualifications

• Friendly, professional, and comfortable interacting with customers.
• Dependable and able to work independently.
• Detail-oriented and willing to help wherever needed.
• Comfortable using computers, scheduling systems, email, and social media.
• Strong communication and organizational skills.
• Available to work evenings and weekends.
• Interest in golf, fitness, marketing, sales, or business is preferred but not required.
• Proactive, takes initiative to improve operations.

Responsibilities

• Welcome members and guests and provide excellent customer service
• Check customers in and assist with TrackMan simulator bookings
• Answer basic questions about memberships, programs, lessons, and events
• Help prospective members learn more about Elevation
• Keep the front desk, simulator bays, lounge, short-game area, gym, and other shared spaces clean and organized
• Complete opening or closing responsibilities
• Answer phone calls and respond to basic customer questions
• Assist with events, leagues, camps, and member activities
• Support member follow-up through phone calls, texts, or emails
• Help create or schedule social media content
• Assist with other operational and business-development projects based on experience and interest

Skills

Customer service

Dependable

Communication

Organizational skills

Social media awareness

Attention to detail

Initiative

Education

None

Tools

Scheduling systems

TrackMan bookings

Email/phone communication

Job description

Elevation Golf Club is seeking a personable Member Experience & Operations Associate for nights and weekends in Urbandale, IA. The role centers on delivering outstanding customer service at the front desk and supporting daily club operations.

You will assist members with check-ins and TrackMan bookings, maintain clean facilities, and help with events, leagues, and member communications. Golf or fitness interest is a plus.