Member Experience & New Member Sales Specialist

Planet Fitness; Ventura (CA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Ventura, CA seeks a friendly team member to provide a superior member experience. You will greet guests, answer questions, guide tours, assist with sign-ups and check-ins, and support club operations at the front desk.

This role emphasizes strong customer service, clear communication, and teamwork. You will help maintain a clean, welcoming environment, handle inquiries, and coordinate with the Club Manager for member concerns, contributing to a positive gym culture.

Qualifications

• Experience in customer service or retail environments.
• Strong communication and interpersonal skills.
• Able to work well in a team and adapt to a busy front-desk setting.

Responsibilities

• Greet/meet potential members and guests to create a positive experience.
• Handle front desk tasks, answer calls, and provide information.
• Assist with member sign-ups, check-ins, cancellations, and info updates.
• Facilitate member services questions and direct to appropriate manager when needed.
• Maintain cleanliness and organization at the front desk and club entrance.

Skills

Customer service

Communication

Team player

Job description

Planet Fitness in Ventura, CA seeks a friendly team member to provide a superior member experience. You will greet guests, answer questions, guide tours, assist with sign-ups and check-ins, and support club operations at the front desk.

This role emphasizes strong customer service, clear communication, and teamwork. You will help maintain a clean, welcoming environment, handle inquiries, and coordinate with the Club Manager for member concerns, contributing to a positive gym culture.