Gym Experience & Front Desk Lead

Planet Fitness; Ventura (CA); Vor Ort; USD 40.000 - 48.000; Vollzeit

Benefits dieser Stelle

Free gym membership for self and one

Dollars for Scholars Program

Employee Appreciation Program

Health, Dental and Vision Insurance

Short Term Disability Insurance

Voluntary Life Insurance

Pet Insurance

Zusammenfassung

Planet Fitness in Ventura, CA is seeking a frontline supervisor to help oversee gym operations and ensure a positive member experience. You will train staff, handle front desk duties, assist with member sign-ups, tours, and account updates, support the Club Manager, and help maintain a clean, welcoming club while promoting company promotions.

You will contribute to a friendly, efficient environment, encourage strong customer service, and participate in ongoing efforts to grow membership and

Qualifikationen

• Strong customer service skills and ability to communicate clearly with members and coworkers.
• Active listening to understand member needs and resolve issues.
• Ability to identify problems and propose workable solutions.
• Diplomatic and respectful communication in all interactions.
• Clear, proactive communication with team and supervisors.
• Experience leading or coordinating a small team is a plus.

Aufgaben

• Assist in training and developing staff.
• Assist in member service oversight ensuring high-quality customer experience.
• Front desk tasks: answer calls, take information, assist with questions.
• Assist member check-ins, sign-ups, cancellations, and updating accounts.
• Greet prospective members and provide gym tours.
• Support Club Manager with staff management and daily operations.
• Help maintain cleanliness and appearance of the gym.
• Assist in marketing promotions and team awareness of promotions.
• Assist ordering supplies, tracking inventory, and generating reports.

Kenntnisse

Customer service

Listening

Problem solving

Diplomacy

Communication

Team leadership

Tools

Computer basics

Jobbeschreibung

Planet Fitness in Ventura, CA is seeking a frontline supervisor to help oversee gym operations and ensure a positive member experience. You will train staff, handle front desk duties, assist with member sign-ups, tours, and account updates, support the Club Manager, and help maintain a clean, welcoming club while promoting company promotions.

You will contribute to a friendly, efficient environment, encourage strong customer service, and participate in ongoing efforts to grow membership and