Member Experience & New Member Sales Specialist

Planet Fitness; Denver (CO); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one guest

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Health Savings Account (HSA)

Advancement Opportunities

Job summary

Planet Fitness is seeking a friendly and energetic Member Services Associate to greet members and guests, answer questions, and guide tours. You will support sign-ups, cancellations, and account updates while helping maintain a clean, welcoming club environment.

The role emphasizes proactive problem solving, strong communication, and a positive attitude to deliver an outstanding member experience with opportunities for advancement and benefits.

Qualifications

• Experience delivering strong customer service and a friendly guest experience.
• Ability to listen actively and resolve questions or concerns.
• Comfort communicating with members, guests and coworkers in a professional manner.

Responsibilities

• Greet and assist potential and current members to create a positive experience.
• Perform front desk tasks including answering calls and guiding tours.
• Support member check-ins, sign-ups, cancellations, and account updates.
• Address member questions and forward complex issues to the Club Manager or Team Lead.
• Help maintain club cleanliness and organization.

Skills

Customer service

Communication

Problem solving

Diplomacy

Listening

Teamwork

Tools

POS system

Job description

Planet Fitness is seeking a friendly and energetic Member Services Associate to greet members and guests, answer questions, and guide tours. You will support sign-ups, cancellations, and account updates while helping maintain a clean, welcoming club environment.

The role emphasizes proactive problem solving, strong communication, and a positive attitude to deliver an outstanding member experience with opportunities for advancement and benefits.