Member Experience & Membership Concierge

Vasa Fitness co; Indianapolis (IN); Hybrid; USD 24,000 - 36,000; Full time

Benefits offered by this job

Two gym memberships

Discounted PT sessions

401(k) options

Employee Assistance Program

Paid Time Off

Medical/Dental/Vision benefits

Paid Parental Leave

Job summary

VASA Fitness is seeking a Member Experience Specialist at our Indianapolis Eagle Creek club. As the first friendly face, you greet members, build personal connections, and keep the club clean and organized while guiding them on memberships, upgrades, and personal training options.

This role emphasizes strong communication, multi-tasking, and a passion for health and fitness. You’ll contribute to a welcoming atmosphere, drive memberships, and support a collaborative team in a fast-paced,

Qualifications

• 1+ year of customer service experience; membership sales preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Bilingual skills or CPR certification are a plus.

Responsibilities

• Greet members and set a welcoming tone at the front desk.
• Guide members on memberships, upgrades, and personal training options.
• Keep the club clean and organized and ensure a positive experience.
• Assist with tours and respond to member questions promptly.

Skills

Customer service

Membership sales

Communication

Multi-tasking

Bilingual skills

CPR certification

Job description

VASA Fitness is seeking a Member Experience Specialist at our Indianapolis Eagle Creek club. As the first friendly face, you greet members, build personal connections, and keep the club clean and organized while guiding them on memberships, upgrades, and personal training options.

This role emphasizes strong communication, multi-tasking, and a passion for health and fitness. You’ll contribute to a welcoming atmosphere, drive memberships, and support a collaborative team in a fast-paced,