Member Experience Liaison

St Andrews Country Club; Boca Raton (FL); On-site; USD 57,308,000 - 60,174,000; Full time

Job summary

St Andrews Country Club seeks a front desk/guest services assistant to warmly welcome members and guests, answer the club PBX, and coordinate Support services during visits. You will assist with printing tickets, directing inquiries, and sharing local area information.

The role requires excellent communication, strong customer service, organizational skills, and the ability to log interactions and respond promptly to requests.

Qualifications

• Familiarity with Word, Excel and PowerPoint.

Responsibilities

• Provide a sincere welcome to all members and guests upon entering the club facility.
• Answer the Club’s main phone PBX console and direct all calls properly to the intended destination.
• Provide any needed support services for members/guests while at the club.
• Provide additional support to communications staff
• Provide assistance to the membership and or guests for printing of e-tickets or boarding passes
• Exhibit knowledge of local area, attractions, and events of acceptable quality.
• Respond to member or guest requests for assistance and information professionally and promptly.
• Deliver messages for members or guests; coordinate deliveries with other departments.
• Be available to fill in as needed to ensure smooth and efficient club operation.

Skills

MS Word

MS Excel

PowerPoint

Excellent communication skills

Phone etiquette

Customer service skills

Local community knowledge

Problem solving

Organizational skills

Time management

Reading and comprehension

One-on-one presentation

Tools

Word

Excel

PowerPoint

Job description

St Andrews Country Club seeks a front desk/guest services assistant to warmly welcome members and guests, answer the club PBX, and coordinate Support services during visits. You will assist with printing tickets, directing inquiries, and sharing local area information.

The role requires excellent communication, strong customer service, organizational skills, and the ability to log interactions and respond promptly to requests.