Member Concierge

St Andrews Country Club; Boca Raton (FL); On-site; USD 57,308,000 - 60,174,000; Full time

Job summary

St Andrews Country Club seeks a front desk/guest services assistant to warmly welcome members and guests, answer the club PBX, and coordinate Support services during visits. You will assist with printing tickets, directing inquiries, and sharing local area information.

The role requires excellent communication, strong customer service, organizational skills, and the ability to log interactions and respond promptly to requests.

Qualifications

• Familiarity with Word, Excel and PowerPoint.

Responsibilities

• Provide a sincere welcome to all members and guests upon entering the club facility.
• Answer the Club’s main phone PBX console and direct all calls properly to the intended destination.
• Provide any needed support services for members/guests while at the club.
• Provide additional support to communications staff
• Provide assistance to the membership and or guests for printing of e-tickets or boarding passes
• Exhibit knowledge of local area, attractions, and events of acceptable quality.
• Respond to member or guest requests for assistance and information professionally and promptly.
• Deliver messages for members or guests; coordinate deliveries with other departments.
• Be available to fill in as needed to ensure smooth and efficient club operation.

Skills

MS Word

MS Excel

PowerPoint

Excellent communication skills

Phone etiquette

Customer service skills

Local community knowledge

Problem solving

Organizational skills

Time management

Reading and comprehension

One-on-one presentation

Tools

Word

Excel

PowerPoint

Job description

Job Location: St Andrews Country Club Property Association - Boca Raton, FL, Position Type: Full Time, Salary Range: $20.00 - $21.00Hourly, Position Summary: The purpose of this position is to provide service quality standards that affect member satisfaction to create favorable lasting impressions.

Qualifications: Essential Responsibilities

• Provide a sincere welcome to all members and guests upon entering the club facility;
• Answer the Club’s main phone PBX console and direct all calls properly to the intended destination.
• Provide any needed support services for members/guests while at the club;
• Provide additional support to communications staff
• Provide assistance to the membership and or guests for the following; assist with printing of e-tickets or airplane boarding passes, issuance of guest cards, mailing of letters and or packages
• Expose members to any upcoming events and club additional experiences that they might enjoy
• Anticipate members’ needs and desires; to turn a satisfactory experience into an exceptional one;
• Have knowledge of the club’s daily operations, banquets, functions of the day, hours of operation and surrounding area;
• Provide any and all club printed material for incoming members and or guests;
• Log all activities including member and or guest comments;
• Demonstrate knowledge of local area, attractions, and events of acceptable quality;
• Provide information to members and or guests about the local area to include directions, attractions, transportation, shows, dining venues, dining reservations if requested, dog sitters and childcare;
• Respond to any members’ or guest’s questions or problems in a timely, professional manner;
• Resolve all issues concerning members’ or guest’s complaints/concerns and maintain daily logs;
• Respond to member or guest requests for assistance and information professionally and promptly;
• Deliver messages for members or guests;
• Responsible for taking and distribution of dining room to go orders;
• Coordinate deliveries with other departments.
• Coordinate transportation needs for members and or guests.
• Be available to fill in as needed to ensure the smooth and efficient operation of the club as directed by General Manager or immediate supervisor.
• Performs other related duties as assigned by the direct supervisor.
• Other duties may be assigned as business demands.

General Club:

• Promotes and applies teamwork skill at all times;
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance;
• Promotes a high standard of excellence;
• Is polite, friendly, and helpful to members, guests and fellow team members;
• Attends appropriate club meetings and training sessions;
• Executes emergency procedures in accordance with club standards;
• Complies with required safety regulations and procedures;
• Complies with club standards, policies and rules;
• Remains current with club information and changes;
• Complies with club uniform and grooming standards;

Knowledge and Skill Requirements:

• Familiarity with Word, Excel and PowerPoint
• Excellent communication skills
• Excellent phone etiquette and following standard procedures consistently
• Have knowledge how the emergency fire alarm system operates at the Club
• Excellent customer service skills
• Be familiar with the local community, area and region
• Good problem solving skills
• Good organizational skills
• Good time management skills
• Ability to read and comprehend simple instructions
• Ability to effectively present information in one-on-one situations with members, guests and or employees in various situations

Physical Requirements:

• Requires extended period of time sitting, working at a computer
• Be physically able to lift, reach, bend and stoop
• Be able to safely lift objects weighing up to 20 pounds

Education & Work Experience Requirements:

• Two to three years of related experience and/or training; or equivalent combination of education and experience.