Member Experience Concierge | Club Services & Events

ST ANDREWS COUNTRY CLUB PROPERTY OWNERS ASSOCIATION INC; Boca Raton (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

ST ANDREWS COUNTRY CLUB PROPERTY OWNERS ASSOCIATION INC in Boca Raton seeks a Guest Services Associate to elevate member experiences. You will greet members and guests, answer the main phone line, direct calls, and support events and daily club operations.

Responsibilities include handling inquiries, distributing messages, assisting with tickets, guest cards, directions, and logging interactions. A friendly, professional demeanor is essential.

Qualifications

• Familiarity with Word, Excel and PowerPoint.
• Excellent communication and phone etiquette.
• Strong customer service skills and problem solving.
• Good organizational and time management abilities.
• Ability to read and comprehend simple instructions; present information clearly.

Responsibilities

• Greet members and guests warmly as they enter the club.
• Answer the club’s main phone line and route calls appropriately.
• Provide support for members, guests, and club communications staff.
• Assist with tickets, guest cards, mailing letters and packages.
• Inform members about events and local attractions; provide directions.
• Log activities and respond promptly to inquiries or concerns.
• Distribute dining room to-go orders and coordinate deliveries.
• Coordinate transportation needs and assist with day-to-day operations.

Skills

Communication

Phone etiquette

Customer service

Problem solving

Time management

Organization

Reading & comprehension

Tools

Word

Excel

PowerPoint

Job description

ST ANDREWS COUNTRY CLUB PROPERTY OWNERS ASSOCIATION INC in Boca Raton seeks a Guest Services Associate to elevate member experiences. You will greet members and guests, answer the main phone line, direct calls, and support events and daily club operations.

Responsibilities include handling inquiries, distributing messages, assisting with tickets, guest cards, directions, and logging interactions. A friendly, professional demeanor is essential.