Membership Concierge & Front Desk Specialist

LAFAYETTE JOHNSTON CLUB 24 LLC; Lafayette (LA); On-site; USD 17,000 - 21,000; Full time

Job summary

Lafayette Johnston Club 24 LLC is seeking a Front Desk Associate to deliver superior member service and assist prospective members. The role involves greeting members and guests, answering inquiries, and guiding tours of the facility while maintaining the front desk area in a neat, welcoming state.

Responsibilities include processing sign-ups, updating member records, and using the club software for check-ins.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat, positive attitude and reliability are essential.
• Punctuality and dependability are a must.
• Strong communication and professional interaction with members and staff.
• Good listening and problem-solving in partnership with management.
• Diplomacy and professionalism in all interactions.

Responsibilities

• Greet members, prospective members, and guests with outstanding service.
• Handle front desk activities and assist callers with inquiries.
• Check members in using the PEAK/ABC IGNITE system.
• Assist with new member sign-ups and tours of the club.
• Update and verify member information in records.
• Address questions and concerns promptly and elevate as needed.
• Maintain cleanliness and organization of the front desk area and club.

Skills

Customer service

Basic computer skills

Fitness passion

Punctuality

Professional communication

Active listening

Diplomacy

Problem-solving

Education

High School diploma/GED

Job description

Lafayette Johnston Club 24 LLC is seeking a Front Desk Associate to deliver superior member service and assist prospective members. The role involves greeting members and guests, answering inquiries, and guiding tours of the facility while maintaining the front desk area in a neat, welcoming state.

Responsibilities include processing sign-ups, updating member records, and using the club software for check-ins.