Receptionist & Membership Assistant

Ramsey Golf & Country Club; Ramsey (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

Ramsey Golf & Country Club is seeking a friendly and organized Country Club Receptionist & Membership Assistant. In this role, you will provide excellent customer service, manage memberships, and ensure smooth operations at the reception desk.

The ideal candidate will have strong communication and organizational skills, previous experience in customer service, and proficiency in Microsoft Office Suite. This position offers a dynamic work environment where multitasking and professionalism are key.

Qualifications

• Previous experience in customer service, hospitality, or administrative roles preferred.
• Excellent organizational skills and attention to detail.
• A passion for providing exceptional customer service.

Responsibilities

• Greet members, guests, and visitors in a warm and professional manner.
• Answer phone calls and respond to email inquiries regarding club services.
• Maintain accurate membership records, including new sign-ups and renewals.

Skills

Customer service

Organizational skills

Communication skills

Proficient in Microsoft Office Suite

Education

High school diploma or equivalent

College degree

Tools

Club management software

Basic office equipment

Job description

We are looking for a friendly and organized Country Club Receptionist & Membership Assistant to join our team. In this role, you will be the first point of contact for members and guests, providing excellent customer service and support in all administrative aspects of the club's operations. You will assist in managing memberships, answering inquiries, and ensuring smooth day-to-day operations at the reception desk.

Key Responsibilities

• Greet members, guests, and visitors in a warm and professional manner
• Answer phone calls and respond to email inquiries regarding club services, memberships, and events
• Maintain accurate membership records, including new sign-ups, renewals, and updates
• Assist with membership inquiries, applications, and billing questions
• Provide information on club amenities, events, and upcoming programs
• Coordinate with other departments to ensure member needs are met efficiently
• Handle administrative duties such as filing, data entry, and managing correspondence
• Assist with special projects and events as needed

Qualifications

• High school diploma or equivalent (college degree is a plus)
• Previous experience in customer service, hospitality, or administrative roles preferred
• Strong communication skills, both written and verbal
• Excellent organizational skills and attention to detail
• Proficient in Microsoft Office Suite and basic office equipment (e.g., fax, copier)
• Ability to multitask and stay organized in a fast-paced environment
• Professional appearance and demeanor
• Experience with club management software or membership databases is a plus
• A passion for providing exceptional customer service

Physical Requirements

• Ability to sit, stand, and walk for extended periods of time