Member Services & Front Desk Associate

Padel39; Carrollton (TX); On-site; USD 19,286 - 23,419; Part time

Job summary

Padel39 is seeking a friendly, enthusiastic Front Desk Associate to be the first contact for members and guests. You will create a welcoming atmosphere, deliver exceptional customer service, and provide administrative support across reservations, payments, and club operations.

You will greet visitors, assist with inquiries, manage court bookings, process payments, support member sign-ups and renewals, and coordinate with coaches and staff.

Qualifications

• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and maintain attention to detail in a fast-paced environment.
• Comfortable using booking and scheduling software, email, and basic computer programs.
• Positive attitude and a willingness to collaborate with staff and management.
• Interest in padel or sports is a plus but not required.

Responsibilities

• Greet and welcome guests
• Assist members and guests with inquiries about club services, membership options, and court bookings, both in person and over the phone
• Manage court bookings using the club's scheduling software
• Help potential members sign up, explaining membership benefits and pricing
• Process payments for court rentals, memberships, and retail purchases
• Maintain the cleanliness and orderliness of your working area
• Coordinate with coaches, management, and other staff to ensure smooth information flow
• Sell padel equipment, apparel, and accessories with knowledge and recommendations
• Support coordinating and promoting club events
• Handle essential administrative duties such as answering emails, updating membership records, and filing

Skills

Communication

Organization

Technology Proficiency

Team Player

Sports Enthusiasm

Tools

Booking software

Job description

Padel39 is seeking a friendly, enthusiastic Front Desk Associate to be the first contact for members and guests. You will create a welcoming atmosphere, deliver exceptional customer service, and provide administrative support across reservations, payments, and club operations.

You will greet visitors, assist with inquiries, manage court bookings, process payments, support member sign-ups and renewals, and coordinate with coaches and staff.