Member Experience & Lending Advisor

United Federal Credit Union; Battle Creek (MI); On-site; USD 40,000 - 52,000; Full time

Job summary

United Federal Credit Union in Battle Creek, MI seeks a proactive Member Service Advisor to strengthen member relationships by responding to service requests and promoting loan and deposit products.

The role focuses on providing accurate information, meeting sales goals, and applying lending guidelines to recommend solutions.

Strong communication, integrity, and NMLS compliance are essential, with customer service excellence across in-branch and drive-thru channels.

Qualifications

• High school diploma or equivalent; some college preferred.
• Minimum of two years in a related sales field with proven results.
• NMLS registration required upon hire.
• Knowledge of lending principles and banking regulations.

Responsibilities

• Sell and deliver loan, deposit, investment, or other products and services.
• Act as the primary source of product information and support for members and staff inquiries.
• Provide accurate, complete, and timely documentation.
• Participate in and contribute to training and team development.
• Perform teller functions as needed.

Skills

Communication skills

Sales skills

Integrity

Self-motivation

Customer service

Education

High school diploma or equivalent

Some college preferred

Tools

Drive-thru equipment

Cash dispense machine

Job description

United Federal Credit Union in Battle Creek, MI seeks a proactive Member Service Advisor to strengthen member relationships by responding to service requests and promoting loan and deposit products.

The role focuses on providing accurate information, meeting sales goals, and applying lending guidelines to recommend solutions.

Strong communication, integrity, and NMLS compliance are essential, with customer service excellence across in-branch and drive-thru channels.