Member Experience Advisor

Preferred-Credit-Union; Ludington (MI); On-site; USD 32,000 - 45,000; Full time

Job summary

Preferred Credit Union in Ludington seeks a friendly Member Services Representative to serve members in person, online, and by phone. You will handle deposits, loan payments, and routine transactions while delivering high-quality service with a positive attitude.

The ideal candidate has face-to-face customer service experience, strong verbal and written communication, and the ability to build rapport with members and staff. This is a team-focused, on-site role at our Ludington branch.

Qualifications

• Prior experience in face-to-face customer service.
• Experience in a credit union or financial institution preferred.
• Strong verbal and written communication skills.
• Interpersonal skills to build relationships with members and staff.

Responsibilities

• Provide exceptional service by responding to member needs in person, via phone, or email with a friendly and professional demeanor.
• Support the Teller by accurately processing deposits, withdrawals, loan payments, and other transactions.
• Address and resolve member concerns or complaints promptly.
• Educate members about our products and services to help them meet their financial goals.
• Work closely with team members and other departments to support overall credit union operations and initiatives.

Skills

Customer service

Phone support

Verbal communication

Written communication

Face-to-face service

Interpersonal skills

Job description

Preferred Credit Union in Ludington seeks a friendly Member Services Representative to serve members in person, online, and by phone. You will handle deposits, loan payments, and routine transactions while delivering high-quality service with a positive attitude.

The ideal candidate has face-to-face customer service experience, strong verbal and written communication, and the ability to build rapport with members and staff. This is a team-focused, on-site role at our Ludington branch.