Member Experience & Solutions Advisor

United Federal Credit Union; Saint Joseph (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

United Federal Credit Union in Saint Joseph, Michigan is seeking a Member Service Advisor (MSA) to enhance member relationships through effective service. This role involves answering service requests, facilitating new loan and deposit product sales, and ensuring member satisfaction through informed product recommendations.

The ideal candidate should have excellent communication skills, a high school diploma, and proven sales experience. The position requires the ability to work under pressure and knowledge of Credit Union offerings.

Qualifications

• Proven customer service/sales experience required.
• Ability to work under pressure.
• Knowledge of Credit Union products and banking regulations.

Responsibilities

• Act as the primary source of product information for member inquiries.
• Sell and deliver all Credit Union investment and convenience products.
• Provide accurate and consistent documentation.

Skills

Excellent communication skills

Good business writing skills

Computer literacy

Problem solving

Sales skills

Education

High school diploma or equivalent

Tools

General office equipment

Computer software and hardware

Job description

United Federal Credit Union in Saint Joseph, Michigan is seeking a Member Service Advisor (MSA) to enhance member relationships through effective service. This role involves answering service requests, facilitating new loan and deposit product sales, and ensuring member satisfaction through informed product recommendations.

The ideal candidate should have excellent communication skills, a high school diploma, and proven sales experience. The position requires the ability to work under pressure and knowledge of Credit Union offerings.