Member Experience Leader – Gym & Community

EōS Fitness; Addison (TX); On-site; USD 17,908 - 20,664; Full time

Benefits offered by this job

Free membership for employee and a family member

Discounted personal training and merchandise

Group health, dental, vision insurance

401(k) with company matching

Daily pay offered

Job summary

A fitness company in Addison, Texas is seeking a Member Experience Manager to enhance member satisfaction and lead customer service initiatives. This role requires a proven background in customer service and leadership, with responsibilities including resolving member issues and implementing retention strategies. Ideal candidates will demonstrate strong communication skills and familiarity with fitness industry operations.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness industry.
• Excellent communication (written and verbal) and problem-solving skills.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.
• Knowledge of fitness industry operations, including membership management.

Responsibilities

• Enhance the member experience and resolve service issues.
• Support member retention through engagement strategies and handle membership concerns.
• Monitor trends in member satisfaction and provide insights for improvement.
• Collaborate with managers to address member feedback.

Skills

Customer service experience

Leadership

Communication skills

Problem-solving

Organizational skills

Tools

Fitness management software

Microsoft Office Suite

Job description

A fitness company in Addison, Texas is seeking a Member Experience Manager to enhance member satisfaction and lead customer service initiatives. This role requires a proven background in customer service and leadership, with responsibilities including resolving member issues and implementing retention strategies. Ideal candidates will demonstrate strong communication skills and familiarity with fitness industry operations.