Member Experience Leader – Gym Customer Success

Eosfitness; Dallas (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Free membership for employee and one family member

Discounted Personal Training

Access to daily pay

Job summary

EōS Fitness in Dallas, Texas, is seeking a dynamic Member Experience Manager to ensure high-quality service for members. This role involves overseeing front desk staff, resolving member concerns, and enhancing customer satisfaction. Ideal candidates will have a background in fitness or service, strong leadership skills, and a passion for creating exceptional experiences.

This position offers competitive hourly pay and comprehensive benefits, including free membership, health insurance, and professional development opportunities.

Qualifications

• Proven experience in customer service or front‑line leadership, preferably in the fitness, hospitality, or service industry.
• Excellent communication (written and verbal), problem‑solving, and interpersonal skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Takes initiative in identifying ways to enhance the member experience.
• Serve as the first point of contact for member concerns, ensuring quick resolution of service issues.
• Support member retention through developing and executing strategies to engage members.

Skills

Customer service

Leadership

Communication

Problem-solving

Multitasking

Organizational skills

Education

Experience in fitness or service industry

Tools

Fitness management software

Microsoft Office Suite

Job description

EōS Fitness in Dallas, Texas, is seeking a dynamic Member Experience Manager to ensure high-quality service for members. This role involves overseeing front desk staff, resolving member concerns, and enhancing customer satisfaction. Ideal candidates will have a background in fitness or service, strong leadership skills, and a passion for creating exceptional experiences.

This position offers competitive hourly pay and comprehensive benefits, including free membership, health insurance, and professional development opportunities.