Member Experience Leader — Gym Customer Care & Growth

EōS Fitness; Cockrell Hill (TX); On-site; USD 17,908 - 20,664; Part time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

Employee referral program

Daily Pay offered

Group Health, dental, vision, and Supplemental Life

401(k) + Company matching

Personal education growth options

Job summary

A fitness service company in Texas is looking for a Member Experience Manager to develop a team that delivers exceptional customer experiences. Responsibilities include enhancing member satisfaction, resolving concerns, and leading the front desk team. Strong communication and organizational skills are essential, along with experience in customer service or leadership roles. This position offers a pay range of $13–$15 per hour and various benefits.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
• Excellent communication (written and verbal), problem-solving, and interpersonal skills.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.
• Strong organizational skills and attention to detail.
• Proficiency with fitness management software, social media platforms, and Microsoft Office Suite.
• Knowledge of fitness industry operations, including membership management and billing processes.

Responsibilities

• Takes Initiative in identifying ways to enhance the member experience.
• First point of contact for member concerns, ensuring quick resolution of service issues.
• Address member complaints professionally and with empathy.
• Support member retention through strategies to engage members.
• Monitor trends in member satisfaction and provide actionable insights.
• Collaborate with gym department managers to review and respond to member surveys.
• Partner with the Operations Manager to support, lead, train, and coach the front desk team.
• Embody the Company’s core values in all daily interactions.

Job description

A fitness service company in Texas is looking for a Member Experience Manager to develop a team that delivers exceptional customer experiences. Responsibilities include enhancing member satisfaction, resolving concerns, and leading the front desk team. Strong communication and organizational skills are essential, along with experience in customer service or leadership roles. This position offers a pay range of $13–$15 per hour and various benefits.