Member Experience Leader - Guest Care & Retention

EōS Fitness; Spring Valley (NV); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Free gym membership

Daily Pay

401(k) matching

Health benefits

Training opportunities

Job summary

EōS Fitness is seeking a dynamic Member Experience Manager to support members and guests with best-in-class service. You’ll train and motivate front desk staff, ensure a clean and welcoming facility, and partner with gym managers to drive retention and satisfaction.

Responsibilities include resolving billing questions, responding to feedback, and leading initiatives to improve the member experience while modeling our core values in daily operations.

Qualifications

• Experience in customer service or front-line leadership.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced, customer-facing environment.
• Proficiency with fitness management software and Microsoft Office Suite.

Responsibilities

• Enhance the member experience and identify service improvements.
• Serve as the first contact for member concerns and billing questions.
• Address member complaints with professionalism, empathy, and solutions.
• Develop and execute strategies to engage members and improve retention.

Skills

Customer service

Leadership

Communication

Multitasking

Organization

Tools

Fitness management software

Microsoft Office

Job description

EōS Fitness is seeking a dynamic Member Experience Manager to support members and guests with best-in-class service. You’ll train and motivate front desk staff, ensure a clean and welcoming facility, and partner with gym managers to drive retention and satisfaction.

Responsibilities include resolving billing questions, responding to feedback, and leading initiatives to improve the member experience while modeling our core values in daily operations.