Member Experience Leader: Growth & Service Champion

Dover Federal Credit Union; Delaware; On-site; USD 50,000 - 75,000; Full time

Job summary

Dover Federal Credit Union is seeking a Member Experience Manager in Delaware to enhance service quality by effectively managing teams and branch operations. The role entails coaching employees, meeting branch goals, and ensuring compliance with standards.

The ideal candidate will bring at least 4 years in the financial services sector, possess strong interpersonal skills, and have prior supervisory experience. This position is crucial for the implementation of the Credit Union's mission and values.

Qualifications

• At least 4 years of experience in the credit union or financial services industry.
• Requires 2 years prior supervisory experience.
• NMLS required or ability to obtain within six months.

Responsibilities

• Deliver exceptional member service while leading branch operations.
• Coach and develop branch team members on product knowledge and performance.
• Ensure compliance with regulatory and Credit Union requirements.

Skills

Interpersonal Skills

Product Knowledge

Supervision

PC Proficiency

Mathematical Skills

Education

4-year high school education with post-secondary coursework

Tools

MS Word

Excel

MS Outlook

Job description

Dover Federal Credit Union is seeking a Member Experience Manager in Delaware to enhance service quality by effectively managing teams and branch operations. The role entails coaching employees, meeting branch goals, and ensuring compliance with standards.

The ideal candidate will bring at least 4 years in the financial services sector, possess strong interpersonal skills, and have prior supervisory experience. This position is crucial for the implementation of the Credit Union's mission and values.