Member Experience Advocate

Dover Federal Credit Union; Milford (DE); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Dover Federal Credit Union is seeking a proactive Member Experience Specialist in Milford, DE. You will welcome members, handle routine transactions, and provide information on accounts, loans, and services with confidentiality and accuracy.

The role requires high school education, basic math, 6+ months of related experience, and strong interpersonal skills to support member needs and cross-sell products.

Qualifications

• Requires high school education plus appropriate specialized training.
• Requires intermediate mathematical skills (percentages, fractions, decimals).
• Requires at least 6 months of related experience (excellent member service, etc.).
• Requires professional interpersonal and teamwork skills for communicating with members, guests, and team members.
• Requires basic typing/word processing skills.
• Requires compliance with all credit union policies, procedures, and regulations.

Responsibilities

• Meets sales and service goals, ethically referring appropriate products to members.
• Perform routine member transactions (deposits, withdrawals, loan payments, transfers) with CIP, CDD/EDD and confidentiality.
• Provide basic account information and help with services, online banking, bill pay, and statements.
• Maintain cash drawer levels and balance according to branch procedures.
• Provide Notary services and assist with branch promotions and lobby workflow.
• Process membership deposits, open new accounts, and cross-sell products to meet member needs.

Skills

Member service

Interpersonal skills

Typing

Attention to detail

Education

High school diploma

Job description

Dover Federal Credit Union is seeking a proactive Member Experience Specialist in Milford, DE. You will welcome members, handle routine transactions, and provide information on accounts, loans, and services with confidentiality and accuracy.

The role requires high school education, basic math, 6+ months of related experience, and strong interpersonal skills to support member needs and cross-sell products.