Member Experience Advocate

Dover Federal Credit Union; New Castle (PA); On-site; USD 35,000 - 45,000; Full time

Job summary

Dover Federal Credit Union in New Castle, Pennsylvania, is seeking a Member Experience Specialist to provide exceptional service and effectively assist members with their needs. As the first point of contact, you will be responsible for welcoming members and performing various member service duties.

The ideal candidate has strong interpersonal skills, a high school education, and experience in customer service. Responsibilities include handling transactions, providing information about services, and meeting established sales goals.

Qualifications

• Completion of high school education plus specialized training.
• Intermediate mathematical skills and at least 6 months of related experience.
• Professional interpersonal skills for effective communication.

Responsibilities

• Deliver exceptional member service as first point of contact.
• Perform transactions and assist with member inquiries.
• Maintain knowledge of Credit Union products and services.

Skills

Member service skills

Interpersonal skills

Organizational skills

Mathematical skills

Typing/word processing skills

Education

High school education

Job description

Dover Federal Credit Union in New Castle, Pennsylvania, is seeking a Member Experience Specialist to provide exceptional service and effectively assist members with their needs. As the first point of contact, you will be responsible for welcoming members and performing various member service duties.

The ideal candidate has strong interpersonal skills, a high school education, and experience in customer service. Responsibilities include handling transactions, providing information about services, and meeting established sales goals.