Member Experience Champion — Banking Concierge

Dover Federal Credit Union; New Castle (DE); On-site; USD 30,000 - 45,000; Full time

Job summary

Dover Federal Credit Union in New Castle, Delaware, is seeking a Member Experience Specialist to deliver exceptional service to members. Responsibilities include meeting service goals, performing clerical tasks, and assisting with member transactions.

The successful candidate will have strong interpersonal skills and a commitment to providing quality member support. A high school diploma and basic math skills are required. Enjoy a full-time role with a focus on member satisfaction.

Qualifications

• Completion of high school education, plus appropriate specialized training.
• Requires intermediate mathematical skills.
• At least 6 months of related experience.

Responsibilities

• Deliver exceptional service as a Member Experience Specialist.
• Meet established sales and service goals.
• Perform various clerical and member service duties.
• Assist members with transactions and inquiries.

Skills

Excellent member service skills

Attention to detail

Organizational skills

Basic typing/word processing skills

Interpersonal and teamwork skills

Education

High school diploma or equivalent

Job description

Dover Federal Credit Union in New Castle, Delaware, is seeking a Member Experience Specialist to deliver exceptional service to members. Responsibilities include meeting service goals, performing clerical tasks, and assisting with member transactions.

The successful candidate will have strong interpersonal skills and a commitment to providing quality member support. A high school diploma and basic math skills are required. Enjoy a full-time role with a focus on member satisfaction.