Member Experience Leader — Growth & Engagement

YMCA of South Hampton Roads; Norfolk (VA); Hybrid; USD 38.000 - 52.000; Vollzeit

Zusammenfassung

YMCA of South Hampton Roads in Virginia is hiring for a Membership Services role focused on delivering outstanding service to members, guests and program participants. You will respond to needs, promote memberships and programs, and support operations to create an optimal guest experience.

The role requires strong communication, sales ability and reliability, with flexible hours including evenings and weekends.

Qualifikationen

• Excellent verbal, interpersonal and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Customer service or sales experience preferred.
• Proficient with computer operations and Google Docs.
• Flexible hours including evenings, weekends, and holidays.

Aufgaben

• Implements sales and membership strategies to recruit new members and retain existing ones.
• Promotes memberships and programs through outreach and service.
• Processes program registrations and assists with member services.
• Maintains facility cleanliness and organization and supports events.
• Attends staff meetings and completes required trainings.

Kenntnisse

Customer service

Sales

Multitasking

Communication

Microsoft Office

Google Docs

Tools

Microsoft Office Suite

Google Docs

Jobbeschreibung

YMCA of South Hampton Roads in Virginia is hiring for a Membership Services role focused on delivering outstanding service to members, guests and program participants. You will respond to needs, promote memberships and programs, and support operations to create an optimal guest experience.

The role requires strong communication, sales ability and reliability, with flexible hours including evenings and weekends.