Member Experience Champion

YMCA of South Hampton Roads; Chesapeake, Northern (VA, KY); Hybrid; USD 18,000 - 21,000; Part time

Job summary

YMCA of South Hampton Roads in Chesapeake, VA is seeking a membership associate who delivers excellent service to members, guests and program participants. You will promote memberships and programs, respond to needs, and maintain a clean, organized facility.

Responsibilities include implementing sales and membership strategies, driving recruitment and retention, coordinating registration, and supporting events.

Qualifications

• Excellent verbal, interpersonal and problem-solving skills.
• Ability to work in a fast-paced and constantly-changing environment.
• Ability to multitask.
• Ability to set priorities and manage multiple concurrent tasks.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Ability to handle conflict professionally and manage conflict resolution in a timely manner.
• Previous customer service, sales or related experience.
• Strong knowledge of computer operations, Microsoft Office Suite, and Google Documents.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Former YMCA experience utilizing SGA Sales preferred.

Responsibilities

• Implements sales and membership strategies that support recruitment of new members and retention/engagement of existing members including achievement of sales goals, prospect closing ratios, 13-month retention, membership revenue, and secret shopping goals as directed by the Regional Membership Director.
• Creates a member-focused culture and models relationship-building skills in all interactions.
• Fosters a climate of innovation and resolves problems to ensure exemplary member satisfaction.
• Promotes program and membership enrollment in interactions with existing and potential members in conjunction with marketing efforts to maximize sales.
• Coordinates program registration, including logistics to support phone, walk-in and web registration.
• Ensures proper implementation of member service procedures. Reviews and updates membership procedures and communicates changes to staff.
• Assists in organizing membership events and occasionally represents the YMCA at community events to promote the YMCA.
• Participates in staff meetings and/or related meetings as requested.
• Completes employee training as required, including New Staff Orientation, Blood Bourne Pathogens and Child Abuse Prevention, among others.
• Follows all standards, policies and procedures as established by the YMCA of South Hampton Roads, including Employee Code of Conduct, Child Abuse Reporting and Prevention, emergency procedures and state licensing standards where applicable; makes ADA accommodations where appropriate; maintains the program site, equipment, YMCA COVID-19 sanitation and standards, and required program records.
• Assists in all areas as assigned.

Skills

Excellent verbal and interpersonal

Problem solving

Multitasking

Customer service experience

Tools

Microsoft Office

Google Docs

Job description

YMCA of South Hampton Roads in Chesapeake, VA is seeking a membership associate who delivers excellent service to members, guests and program participants. You will promote memberships and programs, respond to needs, and maintain a clean, organized facility.

Responsibilities include implementing sales and membership strategies, driving recruitment and retention, coordinating registration, and supporting events.