Member Experience & Engagement Lead

YMCA of Portsmouth; Onley (VA); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Competitive wages

Benefits

Advancement opportunities

Job summary

YMCA of South Hampton Roads is seeking a Membership Services role to deliver excellent service, promote memberships and programs, and support registration and administration. You will help maintain a welcoming facility and drive member engagement across the community.

The role emphasizes strong communication, multitasking, and the ability to work evenings, weekends, and holidays as needed. Benefits and career growth opportunities are highlighted in our outreach.

Qualifications

• Excellent verbal, interpersonal and problem-solving skills.
• Ability to work in a fast-paced environment.
• Ability to multitask and set priorities.
• Ability to relate to diverse groups and resolve conflicts professionally.
• Customer service or sales experience preferred.

Responsibilities

• Deliver excellent service to members, guests and program participants.
• Promote memberships and programs and drive sales and renewals.
• Maintain cleanliness and organization of the facility.
• Coordinate program registration via phone, walk-in and web channels.
• Provide administrative support for membership and programs.

Skills

Customer service

Sales experience

Communication

Multitasking

Computer literacy

Tools

Microsoft Office

Google Docs

Job description

YMCA of South Hampton Roads is seeking a Membership Services role to deliver excellent service, promote memberships and programs, and support registration and administration. You will help maintain a welcoming facility and drive member engagement across the community.

The role emphasizes strong communication, multitasking, and the ability to work evenings, weekends, and holidays as needed. Benefits and career growth opportunities are highlighted in our outreach.